Terms & Conditions
Last updated: October 2026
These terms apply to every order placed with StarPlus — on this website, by phone, on WhatsApp or at our showroom. By placing an order you agree to them. Please read them alongside the quotation or invoice for your order, which takes precedence where the two differ.
1. Orders and quotations
- An order is confirmed only when we accept it in writing (SMS, email, WhatsApp or invoice). Until then, stock and prices on the website are not reserved.
- Machinery is often configured to your requirement — number of heads, needles, frames and add-on devices. The written quotation records that configuration, and the machine is built and supplied to it.
- Quotations are valid for the period stated on them, normally 7 days, because factory prices, freight and exchange rates change.
2. Prices
- Prices are in Bangladeshi Taka (৳). Website prices include VAT unless shown otherwise; delivery is added at checkout.
- Products marked Import order are ordered from the factory after you confirm. Their price is confirmed in your quotation and may change if duty, VAT, freight or the exchange rate change before the order is placed.
- If a price on the website is clearly wrong, we will contact you before processing the order, and you may cancel it at no cost.
3. Payment
- We accept cash on delivery (for eligible items), bKash, Nagad, bank transfer and, for imported machinery, payment through a Letter of Credit (LC).
- Machinery orders require the advance stated on the quotation; the balance is due before delivery unless an instalment plan has been agreed in writing.
- For instalment (EMI) plans, the amounts and dates in the agreement apply. Ownership passes to you once the full price has been paid.
4. Delivery
- We deliver anywhere in Bangladesh. Spare parts and accessories usually arrive within 1–3 working days inside Dhaka and 2–5 working days elsewhere.
- Delivery dates for machinery and import orders are estimates: they depend on factory production, shipping and customs clearance, and we keep you updated at each step on the Track Order page.
- Please check the goods on arrival and tell us within 48 hours about any visible damage or shortage.
5. Installation and training
New machines bought from StarPlus include free commissioning and operator training at your factory inside Bangladesh. You are responsible for site readiness — floor space, a suitable power supply (as specified for the machine) and access for unloading.
6. Warranty
- Machines carry a one-year parts warranty from the date of installation, tracked against the machine serial number. Inside Dhaka an engineer attends within 48 hours.
- The warranty does not cover consumables (needles, bobbins, threads, belts that wear in normal use), or damage caused by misuse, unstable power supply, accidents, or repairs by anyone other than StarPlus engineers.
- Spare parts carry the warranty stated on their invoice, if any.
7. Returns and cancellations
- Unused spare parts and accessories in their original packaging may be returned within 7 days of delivery for an exchange or refund, except electronic parts that have been installed or powered on.
- A wrong or faulty item supplied by us is replaced or refunded at our cost.
- Import orders and made-to-order machinery cannot be cancelled once the factory order or LC has been placed; the advance is then non-refundable except as stated on the quotation.
- Approved refunds are paid by the original payment method within 7–10 working days.
8. Your account
You are responsible for keeping your account details and the codes we text to your mobile number private. Never share a verification code — StarPlus staff will never ask for one.
9. Liability
Our liability for any order is limited to the price paid for that order. We are not liable for loss of production, profit or business arising from a delay or a machine being out of service, except where the law does not allow this to be limited.
10. Governing law
These terms are governed by the laws of Bangladesh, and the courts of Dhaka have jurisdiction over any dispute.
11. Contact
StarPlus, Shyamoli, Adabor-10 (opposite Abubakar mosque), Dhaka 1207.
Phone and WhatsApp: 01923 745757 · Email: [email protected]
Payment policy for machines
Full payment within 6 months
Every machine is to be paid in full within 6 months of the order confirmation. The advance (usually 20–50%) is paid when the order is placed with the factory; the rest may be paid in parts, in cash or by bank, or through a bank EMI plan of 2 to 24 months — the bank pays StarPlus at once and the customer repays the bank in instalments.